How to Create a plarium support ticket

What information do you need to start a ticket with Plarium? In this article we will detail for you exactly what to do in order to start a ticket with Plarium and all the information you will need in order to do so!

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Why is this important?   If you lose access to your account for some reason and you need to start a ticket with Plarium to start the recovery process then it will be much easier if you have this information stored in a safe place where you can recover it easily.

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Your Nickname or ID:  Here’s a Link to the full article on how to find your Player ID. 

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Email address:  You should know this one pretty easily unless it’s an alt.  Not a bad thing to keep record of just in case

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Registration date of account:  Please let me know if you have a good way to find this information in game.  The only thing I was able to do was look back through my appstore history on my phone and find the date that I first downloaded Raid Shadow Legends.  This was quite a task since I started in 2019…

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City and Country where you created your account:  This should be a simple task of getting the date for your registration and remembering where you were at that time.  School?  Home?  Vacation?

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A screenshot of your last purchase confirmation email: This will be easy for anyone who makes purchases on mobile and gets emails about them.  If you do not make purchases at all then you should be able to relay that information as well.

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Additional information about the problem you are having:   Hopefully, if you gather most of this information before an issue comes up then you will not have to do all of this research in addition to freaking out that you have lost all of your investment in the game.

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Happy Gaming and set up your two factor authentication if you haven’t already.   -Tayliam